Terms

Indore is operated by Superawesome (sprawsm.com). By signing in, you agree to these terms and our Privacy Policy.

What Indore is

Indore is an indoor cycling companion app. It connects to your smart trainer via Bluetooth, controls resistance, records your ride data, and lets you watch YouTube videos while riding. It is not a medical device, and nothing in the app constitutes health or fitness advice.

What you can buy

Two things. A pack of ten ride credits for $20.00, and a monthly plan for $24.00 a month. Both are bought here on the website — the iPhone app doesn’t sell anything.

Every new account starts with three ride credits. No card, nothing to cancel.

A credit is one ride. Credits don’t expire — no reset, no clock. A credit is spent when a ride finishes, not when it starts, and only if the ride ran ten minutes or longer. Stop before ten minutes and it costs you nothing. On the monthly plan you don’t spend credits at all.

Runs are free while running is in beta: a run costs no credit, however long it is. If that changes, we’ll say so before it does.

There are three kinds of credit and they don’t all do the same thing:

• The three you get on signup can be ridden, but not given away
• Credits earned by riding — one for every ten hours on the bike — can be given away, but not ridden
• Credits you buy, and credits someone gifts you, can be ridden or given away

Credits have no cash value. They can’t be exchanged for money, sold, or moved between people any way other than through the gift feature.

A ride taken with no connection can push your balance below zero. The next credit that arrives clears the debt before it does anything else.

Paying

Payments go through Paddle. Paddle is the merchant of record, which means the Paddle entity named on your receipt is the seller for that transaction — you’re buying from them, and they’re buying from us. Their buyer terms govern the payment itself: paddle.com.

Paddle works out the sales tax or VAT for the country you’re in, adds it or includes it at checkout, collects it, and issues the receipt.

Prices are in US dollars. If your card is in another currency, your bank sets the rate and may charge you for the conversion. That part is between you and your bank.

We never see or store your card details.

The monthly plan

The plan renews automatically every month until you cancel it.

Cancel any time. There’s no notice period and nothing to ask us for. The plan runs to the end of the period you’ve already paid for, then stops and doesn’t renew.

Credits you already hold are frozen while you’re subscribed. Rides on the plan don’t spend them. When the plan ends, they’re still there.

If a payment fails, Paddle retries over a few days and emails you about it. If it keeps failing, the plan ends and the account goes back to riding on credits.

If we change the price, we’ll tell you before it applies to you, and you can cancel before it does.

Refunds

We don’t refund. The longer version is on the Refunds page.

Where the consumer law you live under gives you a right that overrides that, the law wins. Paddle can also issue a refund where law or a card scheme requires one, whatever our policy says.

One thing worth knowing before you buy: credits land in your account and the plan starts the moment the payment goes through. So the checkout asks you to agree that we begin immediately. In countries that give you a statutory period to cancel a purchase, agreeing to that ends the period.

Your account

You sign in with Google. One account per person. You’re responsible for the activity on your account. If you think someone else has access to it, let us know at [email protected].

We can suspend or close accounts that are abused, used to interfere with the service, or violate these terms. If we close an account for breaking these terms, any unused credits go with it.

Your data

You own your ride data. We store it to provide the service and won’t use it for purposes other than what’s described in our Privacy Policy. You can request deletion of all your data at any time by emailing us.

Third-party services

Indore integrates with Google (authentication and YouTube), Strava (ride uploads), and AI services (ride summaries and structured rides). Your use of those services is also subject to their respective terms and privacy policies.

We’re not responsible for outages or changes to third-party services. If YouTube changes their API or Strava changes their upload format, things might break temporarily.

Smart trainer use

Indore sends resistance targets to your smart trainer. You are responsible for using your equipment safely. Make sure your trainer is set up correctly, your bike is stable, and you’re riding within your ability.

The app is not a substitute for common sense. If something feels wrong — a power target that’s too high, equipment that’s making odd noises, or you’re not feeling well — stop riding.

Availability

Indore is provided as-is. We do our best to keep things running, but we don’t guarantee uptime. The service may be unavailable for maintenance, updates, or reasons outside our control. Core ride functionality (trainer connection, recording) works via the iOS app and doesn’t require the web service to be up.

Acceptable use

Don’t:

• Reverse-engineer, scrape, or probe the service beyond normal use
• Attempt to access other users’ data
• Use automated tools to interact with the service at scale
• Resell or redistribute the service or its data
• Resell or trade ride credits outside the gift feature
• Reverse a payment with your bank before you’ve contacted us about it

If a payment is charged back, we may suspend the account until it’s settled.

Limitation of liability

To the maximum extent permitted by law, Indore and Superawesome are not liable for any indirect, incidental, or consequential damages arising from your use of the service. This includes but is not limited to equipment damage, data loss, or interruption of service. Our total liability is limited to the greater of $50 or the amount you’ve paid us in the twelve months before the claim.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.

If we stop

If we stop running Indore, we’ll tell you by email before it happens. We’ll stop taking new payments and cancel any live subscriptions so nobody is charged again.

What happens to unused credits depends on the circumstances, and we’ll say at the time. We’re not promising to pay them back in cash.

Changes

We may update these terms. If the changes are significant, we’ll make it clear on this page. Continued use of the service after changes are posted constitutes acceptance.

Contact

Questions? [email protected]