Refunds

Short version: we don’t refund. The longer version is only a little longer, and it’s here rather than buried in the terms.

The payment itself is taken by Paddle, who are the seller of record for it. The receipt comes from the Paddle entity named on it, and so does the line on your bank statement — not from us.

What isn’t refunded

Ride credit packs and subscription payments are not refunded. Not for a change of mind, not for a month you meant to ride and didn’t, not for a pack you bought in a fit of optimism.

We’re a small operation. Chasing payments back and forth costs more than it returns, and the alternative would be to price that risk into what everyone pays. We’d rather keep the price where it is and say the rule out loud.

Cancelling a subscription

Cancel whenever you like. There’s no notice period and nothing to ask us for.

The subscription keeps working until the end of the period you’ve already paid for — you don’t lose the days you bought. After that it stops and doesn’t renew. We don’t charge you again.

Credits don’t expire

A credit is one ride. It has no expiry date, no monthly reset, no clock running on it. A pack you bought last winter and never opened is still ten rides.

So an unused pack isn’t money gone. It’s a ride you haven’t taken yet, waiting for the weather to turn or the legs to come back. That’s the fair counterweight to a no-refund rule, and it’s the reason we can hold the rule with a straight face.

It starts the moment you pay

Credits land on the account and the plan starts as the payment goes through. There is no delivery to wait for and nothing to send back — you have the thing you bought before you’ve closed the tab.

That’s why the checkout asks you to agree that we start straight away. In countries that give you a statutory cooling-off period, agreeing to that is what ends it. Immediate delivery is the thing you came for, and the trade is stated before you pay rather than explained afterwards.

Where your law says otherwise

If the consumer law where you live gives you a right that overrides this policy — a statutory right to withdraw from a purchase, for example — that law applies and this page doesn’t take it away from you.

Paddle can issue a refund of their own accord where the law or the card scheme requires one. When they do, we don’t argue about it.

If something is actually broken

Charged twice, a pack that never showed up, a subscription that didn’t stop when you told it to — that isn’t a refund question, it’s a fault, and we’ll put it right. Start at the Help page.

Because Paddle takes the payment, a duplicate or wrong charge is theirs to reverse rather than ours. Start with us anyway and we’ll sort it out with them. Nobody should have to go and argue with a payment company on their own.